CHIEF EXPERIENCE OFFICERÂ
 Hi, I'm Kathy, the Chief Experience Officer at Systems Journey.
With a Master's in Business Administration, Bachelor's in Accounting, and Associate degrees in both Legal Secretary and Office Administration, I bring over 28 years of hands-on law firm experience to every client interaction.
Being part of Systems Journey is truly an honor. I'm involved in every aspect of your journey with us—from the first advertisement that catches your attention to the final follow-up email that ensures your success. I orchestrate every touchpoint in your client experience because I believe that exceptional service isn't just about meeting expectations—it's about creating moments that matter.
As the architect of connection, I ensure our clients don't just feel satisfied—they feel genuinely valued, deeply supported, and completely confident in their partnership with us. My mission is to create such an outstanding experience that you become not just a client, but a passionate advocate for what we do together.
Your success is my success, and I'm here to make sure every interaction with Systems Journey exceeds your expectations. Â
I've walked this path—and you can too!
Thirty-three years ago, I was a college student pursuing a double associates degree in Legal Secretary and Office Administration. I was thriving academically when life threw me a curveball: my mom suffered a devastating accident at work that crushed her fingers in a machine. I made the difficult decision to leave school and become her caregiver.
That setback became my breakthrough. I landed a position as a Legal Secretary for a sole practitioner who changed everything for me. She didn't just give me a job—she gave me a masterclass in running a successful law firm. While my classmates were still studying theory, I was living it: handling client intake, meeting with clients, legal document preparation, records management, scheduling appointments, court scheduling, overseeing client billing and coordinating case management. The hands-on experience I gained was worth more than any textbook could teach.
As our firm flourished, she hired an associate, and I seamlessly adapted to supporting multiple attorneys. From there, my career soared. I moved through firms of all sizes, mastering every role imaginable: receptionist, legal secretary, paralegal, office manager, payroll specialist, accounts payable and receivable coordinator, and Director of client services, and eventually the go-to trainer for our entire legal team.
Along the way, I returned to school and worked at multiple law firms. I became an expert across multiple practice areas—real estate, bankruptcy, estate planning, personal injury, criminal law, workers' compensation, and probate and trust administration. Each challenge made me stronger, each role taught me something invaluable, and each step built the foundation for the next level of success.
What Journey Systems stands for?
EMPOWERÂ
We believe true legal education transforms careers and changes lives. Our mission is to empower legal professionals with the knowledge, confidence, and tools they need to excel in the legal field.
Empowerment means giving paralegals specialized skills to advance their careers, providing sole practitioners with training to add profitable practice areas, and equipping legal staff with expertise that makes them indispensable.
We empower through accessible education that fits your schedule, comprehensive resources for long-term success, and ongoing mentorship for continued growth. Our students don't just learn —they gain confidence to handle complex cases, build stronger client relationships, and take control of their professional destinies.
When you succeed, families are better protected and the legal profession advances. That's empowerment in action.
 INSPIRE
We inspire legal professionals to reach beyond their current limitations and envision what's possible in their careers. Working in a law firm isn't just about documents—it's about helping families secure their futures and protecting what matters most.
Our training ignites passion for meaningful work that makes a real difference. We inspire paralegals to see themselves as skilled specialists, sole practitioners to envision thriving practices, and legal staff to pursue continuous growth.
Through success stories, expert mentorship, and transformative education, we show what's achievable when knowledge meets determination. We inspire confidence to tackle complex cases, courage to expand service offerings, and vision to build lasting client relationships.
Every student who masters systems journey becomes an inspiration to others—creating a ripple effect of professional excellence and better legal services. When you're inspired to grow, entire families benefit from your expertise and dedication.
SUPPORT
We believe learning doesn't end when training concludes—it's where real growth begins. Our commitment to support means you're never alone in your Sytems Journey.
We provide comprehensive support through multiple touchpoints: expert instructors available for questions, peer communities for collaboration, ongoing resources as laws change, and mentorship programs for career guidance. Whether you're drafting your first Will or handling complex trust administration, help is always available.
Support means responding to your questions promptly, updating materials when regulations change, and providing encouragement when challenges arise. We offer technical assistance, career coaching, and continuing education to ensure long-term success.
Our graduates become part of a professional network that supports each other through referrals, advice, and shared experiences. When you succeed, you become part of our support system for future students, creating a community of excellence.
GUIDE
We understand that navigating the complex world of a Law Firm can feel overwhelming. That's why we serve as your trusted guide, providing clear direction through every step of your professional development journey.
Our guidance begins with helping you choose the right learning path for your career goals and current skill level. We don't just deliver content—we provide roadmaps, milestones, and checkpoints to ensure steady progress.
Experienced instructors guide you through challenging concepts, breaking down complex legal principles into manageable, actionable steps. We guide your document drafting, client interaction skills, and practice development with proven methodologies and real-world experience.
Like a compass pointing north, we keep you oriented toward your professional objectives. Our guidance continues beyond training through career coaching, business development support, and ongoing mentorship.
With us as your guide, you'll navigate confidently from wherever you are today to where you want to be tomorrow.
BELIEVE
We believe in the potential of every legal professional who walks through our doors. Whether you're a paralegal seeking advancement, a solo practitioner expanding services, or legal staff pursuing growth, we believe in your ability to master estate planning and transform your career.
Our belief goes beyond hope—it's founded on proven results. We've seen countless professionals exceed their own expectations, command higher salaries, build thriving practices, and become trusted advisors to families in need.
We believe that with the right training, support, and guidance, anyone can develop expertise in estate planning. We believe in second chances, career pivots, and the power of continuous learning at any stage of your professional journey.
Most importantly, we believe that when you succeed, families are better served, communities are stronger, and the legal profession advances. Your success creates a ripple effect of positive change.
We believe in you—now believe in yourself.
Use Systems Journey to Build More Wealth, Knowledge and Freedom in Your Life Today!
Â
Join Our mailing list for free templates, workflows, checklists and more. Â
Â
